Frequently asked questions

Select your products and add them to the cart. You can continue shopping or proceed to the checkout whenever you wish. 

ANNAYAKE will process and ship your order as quickly as possible.

So that you enjoy the best shopping experience, we store the items in your cart for up to 20 days if you leave our website temporarily. 

Your account will display any previously saved addresses or payment options, allowing you to place your order quickly and easily. We will send you an order confirmation email. 

Yes, as long as the order has not been confirmed, it is always possible to make changes to your cart. Click on the cart icon at the top right of the page to view the product(s) you have put aside. Use the quantity selector to increase or decrease the quantity of your favourite items. If you want to delete an item completely, click on the bin.

If an item shows the status “Notify me when available”, it is currently out of stock and will be back in stock soon. You can enter your email address on the product’s page to be notified as soon as it is back in stock.

You can easily track your orders by logging in to your account. Click on the order you want to view to see the details. If the order has been shipped with tracking, you can click on the link to track it from your account. The email we will send you about your order being shipped will also tell you the expected delivery time for your order.

You didn't find the information you need? Please contact our Customer Service via our contact form or email the following address: contact@annayake.fr

We’re sorry but unfortunately it is not possible to change or cancel an order. To ensure that it is shipped as quickly as possible, your order is sent directly and taken care of by our pickers. We recommend that you refuse the delivery, it will then be returned and we will proceed with the refund as soon as it is received at our logistics platform.

Our Customer Service is available to provide support and advice via the contact form.

You can download your invoice in your “My account” area, in the “My order history and details” section.

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Paypal
• e-Carte Cadeau Annayake

What delivery methods, times and costs do you offer?

In metropolitan France, Belgium and Luxembourg, packages are delivered by Colissimo to collection points or your home. 

For other countries, orders are delivered by DHL.

Delivery times and shipping costs

Our orders are shipped within a maximum of 48 hours (excluding sale periods where delivery times may be longer). Delivery via Colissimo is 2 to 5 business days (up to 7 days during holiday periods).

Please see our shipping costs on the dedicated page.

We ship our orders to all countries in Europe.

Packages are kept at the collection point for 5 calendar days. After 10 days, the package will be returned to us.

We do not offer exchanges. However, once you have received your order, you have 14 days to return the item(s) to us at your own expense.

After receiving your order, you have 14 days to exercise your right to cancel in order to return to us the items that you want to receive a refund for.

In order for the return to be accepted, the products must be in new, unopened, unused condition and in their original packaging. 

In addition, if you received one or more gifts with your order, these must also be returned. Otherwise they will be charged to you.

You cover the cost of the return postage. 

You can follow the steps to complete your return by clicking HERE. 

Returns regarding damaged, defective items or an incomplete or incorrect order received will be managed individually by our customer service. Contact our customer service via the contact form.  

After receiving your order, you have 14 days to exercise your right to cancel in order to return to us the items that you want to receive a refund for.

A refund will be made within 7-14 days of receiving your return, via the payment method you used.

We are sorry to hear that your order arrived damaged. In order for us to be able to help you, please contact our Customer Service via the contact form.

Do not throw away the box, we may ask you for pictures of the damage to ensure we take the necessary steps to prevent it from happening again. 

If your package has been damaged or may have been opened or repackaged, you must not accept it and return it to the carrier. If the package has been left in a mailbox, with a neighbour or caretaker, you must return it to the carrier unopened, no later than the following business day. 

If there were no visible problems with the package, please contact Customer Service using our contact form. 

You must report any incident to Customer Service as soon as you receive the package or no later than 3 business days after receiving your package. Otherwise, the order is considered to have been delivered in good condition. 

As soon as we have reviewed the information provided, we will send you an email explaining the procedure to follow. 

Check your shipping confirmation email, it will show you the list of items that have been shipped and invoiced. 

If the item has been shipped, please contact our Customer Service team using the contact form.

Please give us the following information: 

• Order number
• Product name

You must report any incident to Customer Service as soon as you receive the package or no later than 3 business days after receiving your package. Otherwise, the order is considered to have been delivered in good condition. 

It’s very easy! Go to our registration page and enter your contact information. You will be able to enjoy receiving exclusive information about our new products and promotions before anyone else.

You can reset it by going to your account login page and selecting "Forgot your password?". 

Log in to your account to edit your “Information”, “Addresses”, “My Payment Methods”, and other Information.

The ANNAYAKE website complies with the General Data Protection Regulation. For more information, please visit our "Privacy Policy" page.

To receive all our offers and exclusive promotions, we invite you to join the ANNAYAKE community by subscribing to our Newsletter (subscribe at the bottom of the homepage).

You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of all our emails or by unchecking the corresponding box in your account, in the “Information” section.

If you no longer wish to receive our offers, you can unsubscribe by logging into your account and unchecking the corresponding box in the “Information” section.  

If you change your mind, you can subscribe again at any time.

The ANNAYAKE E-Gift Card can be purchased on the annayake.fr website and can be used for one or more payments, on all products on the website. To redeem the E-Gift Card:

1. Choose the products you want to buy and add them to your cart. 
2. Go to your cart once you have made your selection. At checkout, enter the unique code of your E-Gift Card in the “promo code” box. The amount of your eGift Card will then be deducted from your order. 

If the amount on your E-card is not enough to cover all your purchases, you can make up the remainder using your bank card at the payment step.

The E-Card is divisible: if the total amount for the purchases is less than the amount of the E-Gift Card, the difference will be kept for future use.

The amount of the E-Gift Card can cover shipping costs when used.

From the date of purchase, the beneficiary has one year to use their ANNAYAKE E-Gift Card. When the card expires, it can no longer be used or refunded. 

The E-Gift Card cannot be combined with other ANNAYAKE promotional codes. 

If your order has been cancelled and/or returned and was paid for with an ANNAYAKE E-Gift Card, your E-Gift Card code will no longer be usable. In this case, please contact our Customer Service team via the contact form.

ANNAYAKE skincare products are formulated and manufactured either in Japan or in France, depending on the line.

All our fragrances are formulated and made in France.

Makeup products are formulated and manufactured in Italy.

Our products show this information: “Made in France”, “Made in Japan” or “Made in Italy”.

ANNAYAKE does not test any of its products or raw materials on animals and therefore complies with current European regulations.

Most of our fragrances are. This information can be found in the “Product Details” tab of each fragrance.

ANNAYAKE Customer Service can only be contacted via our online contact form. This allows us to guarantee the best follow-up and traceability for each request.

In the event of an adverse reaction related to the use of an ANNAYAKE product, we recommend that you:

• Immediately stop using the product
• Contact our Customer Service via the online form, selecting the reason "Skin reaction to an ANNAYAKE product"
• If possible, attach a photo of the reaction and the batch number of the product concerned (6 digits indicated under the product)

Our team will contact you as soon as possible to offer you the support that's most suitable.